z999's Privacy Policy & the Security of Your Information
Your personal information is of the highest importance to us. This policy explains what information z999 collects, how it is used, and what your rights are.
Introduction & Scope
z999 ("we", "us") is a trusted online gaming and betting platform in Bangladesh. When you use the z999 website (https://z999.mom), you voluntarily share certain personal information with us. This Privacy Policy ("Policy") explains how we collect that information, why we collect it, how long we keep it, and what rights you have over your information.
This Policy applies to all users of our platform — both registered members and unregistered visitors. By continuing to use our services, you are considered to have fully accepted the terms of this Policy. If you do not agree with any term of this Policy, you are requested to stop using our services.
Our services are intended only for individuals aged 21 (twenty-one) or above. We do not knowingly collect information from minors. If we discover that a minor's information has been provided to us, it will be deleted immediately.
Section 2
What Information We Collect
2.1 Information You Provide Directly
When you create an account on z999, log in, or contact support, the following information may be collected:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (when identity verification is required)
- Payment information — bKash, Nagad, Rocket or Upay account numbers or bank account details
- Address (when required)
- Support ticket and live chat conversations
2.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device information (model, operating system)
- Browser type and version
- Time of access, duration of visit, and pages viewed on the website
- Referral URL (where you came from before arriving at our site)
- Information obtained from cookies and similar tracking technologies (details in Section 7)
2.3 Transaction-Related Information
The following information related to financial transactions on our platform is recorded:
- Date, amount, and method of deposits and withdrawals
- Gaming activity — bet amounts, results, and history
- Bonus claims and usage details
Full payment card numbers are not stored on our servers. Payment processing is completed through secure third-party gateways.
Purpose of Using Your Information
z999 uses your information only for specific, legitimate, and transparent purposes. The main purposes are listed below:
Account Management
Your information is used to create, verify, and maintain your account, and to confirm your identity.
Financial Transactions
Payment information is used to process deposits, withdrawals, and bonuses. All transactions are secured through SSL encryption.
Customer Service
The support team may access your account information to resolve issues and answer your questions.
Security & Fraud Prevention
Information is analysed to detect unusual activity, prevent fraud and money laundering, and maintain platform security.
Service Improvement
By analysing user behaviour, we improve our game lobby, payment methods, and overall experience.
Relevant Communications
With your consent, relevant offers, updates, and important notifications are sent to you. You can stop these communications at any time.
Sharing Your Information with Third Parties
z999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete transactions. These organisations are governed by their own privacy policies.
- Technology Service Providers: Limited information may be shared with trusted technology partners for server hosting, cybersecurity, and analytics services; however, they may not use this information without our direction.
- Legal Obligations: Information may be provided in response to a court order, government directive, or a lawful request from a law enforcement agency.
- Company Restructuring: In the event of a merger or acquisition of z999's business, information may be transferred, but the new authority will be obligated to comply with this Policy.
Before sharing information with any third party, we ensure they have adequate data protection measures in place and will use the information only for the specified purpose.
Section 5
Data Retention Period
We retain your information only for as long as necessary or as required by legal obligations:
- Information for active accounts is retained for as long as the account remains active.
- Financial transaction records are kept for a period determined by applicable law even after an account is closed.
- Security logs are retained for a limited period.
- Support conversations are kept for a specified period to ensure service quality.
Once the specified period has ended or the purpose has been fulfilled, information is securely deleted or anonymised.
Data Security Measures
z999 has adopted industry-standard technical and organisational measures to keep your information secure:
- SSL/TLS Encryption: All data exchanged on the website is protected with the highest level of SSL encryption, making it unreadable to third parties.
- Encrypted Database: Stored information is kept in an encrypted database with controlled access.
- Access Control: Only authorised and trained personnel may access personal information.
- Regular Audits: Regular cybersecurity testing is conducted to identify security vulnerabilities.
- Two-Factor Authentication: Two-factor verification is provided to keep your account more secure.
However, no method on the internet is 100% secure. If a security breach occurs, we will notify affected users as quickly as possible and take the necessary steps.
Section 7
Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files that our website stores on your device. Cookies help to improve your browsing experience, maintain your login state, and analyse the use of our site.
7.2 Types of Cookies We Use
- Essential Cookies: Required for the core functionality of the website. Without these, the site does not work properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help analyse site usage patterns to improve our services.
7.3 Cookie Control
You can disable cookies by going to your browser settings. Please note that disabling cookies may limit some functionality of our site and may cause login issues.
Your Data Rights
As a user of z999, you have the following rights over your own information. To exercise these rights, contact us at [email protected].
Right to Access
You may request to know and view what information we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
Right to Data Portability
You may request to receive your information in a structured and readable format.
Right to Object
You may object to the use of your information for marketing or other specific purposes.
After receiving your request, we will endeavour to respond within a reasonable time. Complex or multiple requests may take longer, but we will keep you informed.
Protection of Minors
z999 provides services only to individuals aged 21 (twenty-one) or above. We do not knowingly collect personal information from minors and do not permit gaming services for them.
If you believe a minor is using our platform, please contact us immediately at [email protected]. If a minor's information is found, we will delete it immediately and close the associated account.
Section 10
Changes to This Policy
This Privacy Policy may need to be updated as technology, laws, or our services change. For any significant changes, we will:
- Publish the updated policy on this page with a new date.
- Registered users will be notified by email of any important changes.
- Continuing to use the site after changes means accepting the new policy.
If you do not agree after a change, you may request that your account be closed.
Section 11
Contact Us
If you have any questions or complaints about this Privacy Policy, or wish to exercise your data rights, please contact us. z999's data protection team will give your request serious consideration.
- Email: [email protected]
- Live Chat: Available 24/7
- Support available in Bengali and English
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